GPN Membership Guide - Updated 4/26/20
A. GPN Mission Statement
B. Requirements to maintain membership
C. Mandatory reports required of members
D. What happens when GPN receives a referral
E. Testing Locations
F. How to request a VACANT testing location
G. How to bid for an OCCUPIED testing location
H. The bidding process
J. Backup Examiners
K. Special Projects
L. Case Management
M. In-Home testing
N. Notes on pricing
O. Confirming appointments with clients
Q. Finding a suitable exam room
R. Marketing ideas
U. Global Response Team
V. Test cancellation policy
W. Forms available
X. GPN’s Anti-Fraud program
Y. Internship Program
Z. How to maximize referrals
A. GPN MISSION STATEMENT
It is GPN’s mission to provide a wide variety of clients with access to an experienced polygraph examiner at a fixed (disclosed) price that is reasonable for the geographic area that is being serviced. GPN is a direct provider of polygraph referrals. This is accomplished by requiring of the examiner-member, among other things, the completion of an accredited polygraph training school, a minimum of 100 completed exams, and willingness to accept any type of assignment (provided the request is not illegal). GPN also allows only one examiner to cover a given testing location (except for partnerships). Examiners may handle as many test locations as they are willing and able to cover, subject to the bidding process noted below, and there is no extra fee to cover extra locations.
GPN does not charge its examiners a fee for this service, but instead collects its “referral fee” from the client in advance. This “deposit required” approach is expected to bring in clients who are more serious about following through with the exam process and are not simply making an inquiry. Exam pricing is established through a reverse-bidding process whereby the examiner who is willing to provide exams (at a given location) at the best (lowest) price will generally be the only examiner authorized to receive referrals for that location.
GPN spends more money than any polygraph service or organization in the world to market the services of its members. GPN also does not charge any fees to its members. GPN collects the deposit/referral fee from the clients. GPN members then collect the balance of the exam fees directly from the client. Except in rare cases, as with special projects or Global Response Team cases, no money changes hands between GPN and its members.
B. REQUIREMENTS TO MAINTAIN GPN MEMBERSHIP
1. Must maintain an email address that is checked daily
2. Must acknowledge receipt of assignments within 24 hours *
3. Must attempt to contact the client within 2 business days *
4. Must offer an appointment to the client within 30 days of assignment date
5. Must accept all assignments unless prohibited by law or regulation
6. Must charge clients the agreed-upon (advertised) price for a given location
7. May not charge client for expenses unless the test location differs significantly from the member’s original listing. ALL expenses must be included in the listed price.
8. Must provide the client with a written report in a timely manner at no charge (see below)
9. Must complete 16 hours of polygraph-related continuing education every 2 years
10. Must not accept referrals from GPN competitors John Grogan (Polygraph Examiners of America) or Brad Kelly (The Polygraph Group)
11. If member has a web site, a hyperlink (back link) to GPN must be included on the site **
12. Member must use GPN’s designated case management software to update case status ***
13. Must assist GPN with resolving credit card disputes (pertaining to assigned cases)
14. Must allow release of exam charts to a qualified QC examiner upon client request. However, Member may charge the client a reasonable fee to reproduce these materials.
15. Must notify GPN of any restrictions for testing pregnant women, children, victims, etc.
16. May not discriminate against a client or examinee due to ethnicity, gender, religion, sexual orientation, or handicap (unless the handicap affects suitability for testing).
* Unless the examiner has notified GPN that he/she will be unavailable for a specified period
** Members who decline to include this back link will incur a $50 per referral penalty
*** Members who decline to use the online case manager will incur a $50 per referral penalty
It is mandatory of all GPN members to provide written reports to GPN clients upon request at no extra charge. These reports should include the following elements at a minimum. Intern members must have the report reviewed and approved by Mentor prior to submitting to a client.
1. The examinee’s name
2. Date of the exam
3. Purpose of the exam
4. Relevant statements made during the exam
5. Relevant questions asked
6. Answers given to relevant questions
7. Results from the examiner’s analysis of the charts
8. Type of polygraph equipment used
9. Testing technique used
10. Statement that the client may obtain a second opinion by having the charts sent to a qualified examiner for QC
11. Examiner’s name and phone number
12. Examiner’s signature
C. MANDATORY REPORTS REQUIRED OF GPN MEMBERS
Credential updates are necessary because we advertise each member’s credentials on our website and must stand behind those credentials. Unreported changes may be considered false advertising.
1. Assignment received (using GPN’s case management web site)
2. Assignment scheduled (using GPN’s case management web site)
3. Assignment completed (using GPN’s case management web site)
4. Must maintain signed credit card authorizations for 6 months.
5. Change of address, phone or email address
6. Unavailability of more than 5 days (vacation, illness, surgery, etc.)
7. Loss, gain or lapse of polygraph license
8. Loss, gain or lapse of professional membership (APA, AAPP, etc.)
9. Documentation of continuing education (16 hours every 2 years)
10. Unavailability of a testing location (ie. facility no longer available)
11. Conviction of a felony or serious crime
12. Anticipated or planned retirement from polygraph testing
D. WHAT HAPPENS WHEN GPN RECEIVES A REFERRAL
1. When GPN first receives a referral request, the provided information is reviewed and a non-refundable deposit is collected from the client.
2. Within one business day, the assignment is emailed to the designated member. The case information is also added to GPN’s online Case Management system. The member has 2 days to initiate contact with the client and confirm receipt of the assignment or GPN’s Case Management system initiates an alert (reminder) communication.
3. Within one business day, the examiner’s information is emailed to the client.
4. GPN tracks the progress of each assignment using the online Case Management system.
5. If an appointment is not scheduled within 30 days, GPN’s Case Management system initiates an alert (reminder) communication to the member, and then continues to send regular alerts until the delay has been resolved.
6. Once an assignment is completed or closed, it is placed into the members Archive area. Members may view a list of their closed cases by clicking on “view archive” in their Case Management portal.
E. TESTING LOCATIONS
Note: This section does not apply to intern members who must have each location approved.
Members can have as many listings with GPN as they are willing and able to cover. In general, testing locations should be no closer than a one-hour’s drive to one another (approx. 50 miles in rural areas but closer in urban areas). Members must provide the test location to be used. We encourage Members to offer testing at as many different locations as possible to maximize revenues.
Since each test location can only be covered by one Member, there are two ways for a Member to request a testing location. The first is to request a “vacant” location that is not presently covered (see Test Locations for a list). The second is to bid for a location that is already covered (see Section “G” below).
Each member may designate one testing location as his/her “Home” location which is immune from counter bids from other GPN members. In other words, no other member can take over your “Home” loction by underbidding, but if a member vacates the “Home” location, or can no longer provide services at that location, the location is open for outside bid.
F. HOW TO REQUEST A VACANT TESTING LOCATION
If a testing location is not presently covered by one of our examiners, any member may bid a reasonable fee for this location. Except for densely populated areas, we generally keep listings at least one hour from each other. In densely populated areas, this spacing limitation is reduced at GPN’s discretion. Our goal is to offer testing locations within a one-hour drive of any given client. To request a vacant location please email the site Administrator.
Keep in mind that the price listed (advertised) must be a flat-rate price and must include all travel and other expenses, including GPN’s referral fee. Sales tax, however, may be charged additionally. Surcharges may be added for weekend, evening and holiday exams, but these surcharges must be published on the GPN web site before they can be charged. The lowest price permitted is $300.00 USD for any United States or Canada location. Outside the United States and Canada the lowest price permitted is $100.00 USD.
G. HOW TO BID FOR AN OCCUPIED TESTING LOCATION
Our philosophy is based on the principle that clients tend to select examiners by considering QUALIFICATIONS and PRICE, so we attempt to offer the best of both by requiring minimum credentials and offering the lowest price. To accomplish this our Members can bid for testing locations. For example, if the current examiner charges $700 for an exam in Bubbatown Maryland, another Member can offer to charge $650 for that location. If the current examiner chooses not to counter-bid, the bidding Member becomes the primary examiner and the previous examiner becomes the “backup” examiner. The price you bid must be a flat-rate price and must include all travel and other expenses, as well as GPN’s referral fee. However, sales tax may be charged in addition to the published price. Surcharges may be added for weekend, evening and holiday exams, but these surcharges must be published on the GPN web site before they can be charged.
If the testing location you wish to bid on is already covered by one of our members, any member may bid for this location. If licensing is required, you must be licensed to provide polygraph services at the requested location. All bids must be rounded to the nearest $25. For example, acceptable bids are $400, $475, and $550. Unacceptable bids are $345, $395, and $399. To bid for a testing location email the Administrator.
Keep in mind that staying within a particular $100 tier will generate twice as much interest as being in the next higher $100 tier. In other words, a location priced at $475 will get twice the business as one priced at $500. It is strongly recommended to be priced in the lower tier if at all feasible.
The lowest bid permitted is $300.00 USD for any United States or Canada location, and $100.00 USD for any location outside the US and Canada. Once that price has been reached, no other bids are permitted for that testing location.
Note: A member’s Home office has “immunity” from competitive bids as noted above. Bids for another member’s home office location will be rejected.
H. THE BIDDING PROCESS
Once a bid is received for a given location, the current (incumbent) examiner is notified of the bid and is given an opportunity to meet or beat the new bid.
If the incumbent examiner matches or beats the new bid, he/she retains that location, the online price is adjusted, and the bidding examiner is notified. All bids must be rounded to the nearest $25. For example, acceptable bids are $400, $475, and $550. Unacceptable bids are $345, $395, and $399. The bidding examiner then has one more opportunity to make a counter-bid, and the process continues for one more cycle. After two bids by each examiner, the process ends and the lowest price at the end of the bidding process covers the location and the second-lowest bidder becomes the “backup” examiner for that location (see Section “J” below). Members are limited to making two bids per year for any given location.
You may not contact the other examiner directly to discuss these locations and/or bids. Doing so will invalidate your bids.
The incumbent examiner is given two distinct advantages in the process. A bid of the exact same price will allow the incumbent examiner to retain the location, and the incumbent examiner is permitted to make the final bid. Once the bidding process has concluded, the two bidding examiners can not engage in a new bidding process for a particular location for one year unless the location has been vacated.
Home Office Protection – Members may designate one testing location as their home office, and this testing location is immune from bidding by other members. Members can never lose their home office listing to a competitive bidder.
J. BACKUP EXAMINERS
Anticipating the loss of coverage over time due to retirement, illness, or relocation, we encourage Members to register as “backup” examiners for any location that interests them, even if their bid is higher than the current price. If the incumbent examiner can no longer provide exams at a given location for any reason, the “backup” examiner will automatically become the primary examiner for that location, with corresponding changes on GPN’s web site. This may be a temporary or permanent change, depending on the reasons the incumbent examiner had to vacate the location. If a member engaged in bidding for a particular location and lost the bid, the member automatically becomes the “backup” examiner for that location. Any member may review their testing locations by clicking on “My Test Locations” above where both Primary and Backup locations are listed.
K. SPECIAL PROJECTS
Due to GPN’s extensive marketing, we frequently get requests to bid on projects that have not been pre-priced. These typically include projects outside the United States and for sporting tournaments. When a request is received for a special project, we will notify all GPN members by email with project and bid requirements. These projects are handled on a case-by-case basis. In some cases GPN will collect a referral fee from the client, but in other cases GPN may simply pass on the client’s information to the member for follow-up, after which GPN collects a predetermined referral fee from the member after the member has been paid for the project.
L. CASE MANAGEMENT
GPN must be able to determine the status of any given assignment at any time. The only realistic way to do this is by using Case Management software. GPN maintains Case Management software for this purpose. Members must log into the designated Case Management area and input the following information:
1. Verification that an assignment has been received
2. Verification when an exam has been scheduled, including the exam date
3. Notification the exam has been completed or canceled
4. Any additional notes pertinent to the case
Case Management instructions will be sent to the Member with each assignment.
Members may opt out of using the online Case Manager but will incur a $50 per referral surcharge, and will have to submit all case updates manually (by email and phone).
M. IN-HOME TESTING
GPN discourages its members from testing in private homes, but it can be done safely if precautions are taken (see below). However, it is acceptable to offer to provide the exam at the customer’s home if the customer prefers that option. The examiner can not make this a requirement, however. The member can only offer or suggest the option, but must provide the exam room if requested.
Here are some recommended safeguards for in-home testing:
1. Verify with the client that the environment is appropriate for PDD testing
2. Identify a safe place to park, if necessary
3. Do not test in any room that contains a bed
4. Require a third party to be inside the home or apartment during the exam (but outside the room used for the exam)
5. Tape record (audio or video) the exam
6. Do not release test results while on site
N. NOTES ON PRICING
A GPN member may bid for any testing location in the world. The bid price must include all expenses plus GPN’s referral fee. The fee charged by a GPN member should be commensurate with the geographic area in which the exam is being provided. Most GPN clients shop first by price and second by credentials. If you are not priced reasonably the client will probably not move ahead with reviewing your online credentials. You should review your regional competition and price your exams accordingly. You may charge differently for different testing locations. In the U.S. and Canada we don’t allow Members to charge less than $300 USD per exam.
Members should NOT add GPN’s referral fee to their regular fee to come up with a price. This artificially inflates the price and reduces the number of assignments that member will receive. GPN’s referral fee should be considered a cost of advertising, and since there are no up-front costs to the examiner there is no risk of losing money by being a GPN member.
Due to the low volume of clients we generate for exam locations priced at $1000 or higher (in the US and Canada) these locations will incur an additional $100 USD per test referral fee. This is to cover our increased advertising “cost per converstion” for these more expensive locations.
Many clients inquire about prices for multiple exams. If you have not established volume pricing in advance for a given location, most clients will not wait for us to communicate with you to get this price. If you have not already done so, you should establish a volume price policy. Examples include “$200 off each exam after the first exam” or “25% discount for 3 or more exams.” Note that when a volume price has not been established for a particular location, any volume request may go out for bid to all of our members.
O. CONFIRMING APPOINTMENTS WITH CLIENTS
One of the biggest problems private examiners have is failing to adequately communicate with clients regarding their exams. For example, “novice” clients will have unrealistic expectations of what can be accomplished, and many examiners have policies about payments and cancellations that are often not fully understood by their clients. Sending confirmation email (or snail mails) to your clients also makes it easier to collect fees for “no shows” and last-minute cancellations.
Collecting a second deposit from the client is strongly encouraged. We allow members (and inform clients) that a second deposit (reservation fee) will be required. We recommend collecting 50% of the balance at least 24 hours prior to the scheduled exam. As an example, if the exam is priced at $500 and the Member is due $400, that Member should collect a $200 additional (second) deposit from the customer. We call this second deposit a “Reservation Fee.”
Here are the suggested elements of a an appointment confirmation. A sample Confirmation Form can be found on our Examiner Forms page.
1. Confirm the date and time of the scheduled exam
2. Confirm the cost of the exam, including any possible surcharges such as sales tax
3. Confirm the location of the exam, including parking information if necessary
4. If the exam is to be conducted at the client’s location, confirm your exam room requirements
5. Provide contact information for the examiner
6. How the examinee should prepare for the exam (sleep, medications, alcohol, etc.)
7. Require the examinee to get physician approval for certain medical conditions
8. General rules for designing polygraph questions if these have not already been discussed
9. Number of relevant questions permitted in a single exam
10. Whether the testing facility is handicapped accessible
11. EPPA requirements, if applicable (EPPA forms can be found on the GPN web site)
12. Any warranties, such as a guarantee of conclusive results
13. Advise regarding the examiner’s cancellation and refund policy (see Section “V” below)
14. Advise regarding the examiner’s confidentiality policy
Q. FINDING A SUITABLE EXAM ROOM
GPN members must usually provide the exam rooms for testing. Outside of your local area, this will require some research on your part. Personally, I offer testing at about 50 different locations where I supply the exam room. It doesn’t make sense to pay rent for a full-time office when you’re on the road most of the time. Here are some ideas for locating exam rooms. Unless you only plan to operate from one location, or have a large contract to fulfill, you should not commit to a monthly lease. It makes more sense to use “pay as you go” rental space.
If you call around you can always find a hotel willing to rent a suitable office or meeting room. The prices will range from $50 to $75, and this fee can be absorbed as part of your exam fee. It is important to determine availability and pricing for these meeting rooms before offering appointments in these areas so you can establish an adequate price for this site. Since you won’t need the room for an entire day for one exam, most hotels will negotiate discounts for half-day periods. We do not condone testing in a hotel room (or any room with a bed) due to the possible appearance of impropriety. Two Hotels known for reasonable meeting room rates include Comfort Inn and Holiday Inn Express.
2. DAY OFFICES
There are several companies that rent office space by the day and by the hour. One example of this service is HQ Global Workplaces (www.hq.com) a/k/a Regus (www.regus.com). These companies rent office space in many major cities for about $25 per hour. Another company is www.intelligentoffice.com with locations in the U.S. and Canada. There are others than can be found by Googling “per diem office space.” Note that these companies may require membership fees.
3. LIBRARIES / AIRPORTS
Many airports (small and large) will rent their meeting rooms by the hour or by the day. Many libraries have FREE facilities to use on a reservation basis. These facilities are usually immaculate, easy to find, and perfect for conducting polygraph exams. However, many libraries will not allow the room to be used for profit, so be sure to ask that question. Upon request, I’ll show you a secret to finding airport testing locations.
4. LAW FIRMS / PRIVATE INVESTIGATORS
Some law firms and private investigative firms will rent you their conference rooms to use for a few hours at a time. In addition, these contacts may also generate leads for future polygraph business. They are often thankful for a little extra income, but availability may be restrictive.
R. MARKETING IDEAS
1. Set up a web site. In fact, set up several different web sites. Even if these are just small one page sites, it’s the 21st century and people now rely on the internet to find experts and obtain services. Make sure your keywords (hidden words on your page used by search engines to find you) are optimized by listing all the cities, counties and states you cover. Be sure to include the obvious keywords “polygraph” and “lie detector” as many times as possible (although there may be an optimal amount). Contact a web designer for more information on this topic. There are also several places to get a FREE web site (www.weebly.com and www.webs.com for example, but there are many others).
2. Once you have a web site, start linking the site to other relevant (non-competitive) web sites. You are encouraged to display the GPN member logo on your web site. This logo can be found on the “examiners wanted” page of our site.
3. Once you have a web site, make sure your site is “responsive,” meaning it appears differently for desktop viewers than it does for mobile viewers. Right now, over 75% of GPN clients look for polygraph services using their smart phones. If your web site is not mobile friendly, you are missing out on potential clients. One company that provides a mobile version of your web site is www.dudamobile.com, but there are many others.
4. GPN members are of higher quality than most examiners. It is our duty to educate our customers about how to select an examiner so they are not taken advantage of by the “polygraph parasites” who never attended polygraph school, charge bottom-dollar for tests, or perform substandard exams. You should make reference to this on the MAIN PAGE of your web site. Start their education process at the very beginning. Feel free to link to the “Avoiding Polygraph Fraud” section of our site.
5. Submit your web site to as many search engines and internet directories as possible. Most of these do not charge for directory inclusion, but some do. Be sure to register your company on www.local.com.
6. Advertise selectively. Most advertising is a wash and probably won’t bring back the money you spent on it. Experiment in your area to see what works. Above everything else, track the results of your marketing. Ask every single customer exactly how they found you, then do a quarterly analysis to determine what is working and what is not. 95% of my business comes from the internet, but that’s not nearly enough information. I need to know what search engine was used or what web site was linked to us. With this much information I can determine which marketing program is working. In 2005 we discontinued our entire Yellow Pages program with the exception of our home county, although online Yellow Pages are becoming more popular. After an exhaustive cost analysis, we determined that in most cases we were not even recouping the dollars spent on most of our Yellow Pages ads.
7. Don’t waste your advertising dollars on radio or television ads, billboards, and newspaper ads. People only buy polygraph services when they have the need, and then they seek us out. You have to be there when they need you and be easily found.
8. Return calls from potential customers promptly. In my market, even one hour can cost you a customer who is shopping around. If you don’t have a secretary, check your voice mail often and tell them in your message that you will get back to them within an hour or two (during business hours anyway).
9. Accept credit and debit cards. More than 95% of GPN’s business is done by accepting credit and debit cards. There are many choices for merchant accounts out there, including PayPal, so do your homework and start processing payments quickly. The money gets into your account much faster than a check, and is less likely to be disputed.
10. Have a sale. Having a slow period? We can temporarily reduce your listed price at one or all of your testing locations to bring in more business during a slow period.
11. Fatten up your resume. Through continuing education you can achieve additional certifications, such as PCSOT, APA certificate of Advanced Training, etc., all of which make you more marketable, even if you don’t actually use the training.
12. Join the Better Business Bureau. It’s a little pricey (Over $400 per year) but many potential clients trust the credibility that the BBB brings to a business. It won’t take more than one new client or two to make up the cost.
13. The search engine crawlers will give more value to web pages that are updated frequently, so information on your website (and ours) should be updated regularly (every six months). This will alert the crawlers and bring more visitors to your GPN listings. I would suggest lowering some prices and raising some others, if even for just six months, and then changing them back. These should only be small changes – $25 is best – so be sure you don’t raise your prices so high that your backup examiner ends up taking over the location.
14. If business is slow, let us know that you can handle appointments on short notice. Sometimes this is all it takes to bring in a client. We will then amend your listings to note that you can handle cases on short notice (ie. 3 business day).
S. SURCHARGES AND UPSELLING
Even though your basic price for an exam (done through GPN) remains fixed, you can charge additionally for some things. These supplemental charges can add up over time, so let your customers know these items are available. Some items that are often upcharged are:
1. Detailed reports. While a written report must be provided to all GPN clients, some examiners will provide a more lengthy and detailed report for an additional fee ($50 is typical). These may include charts, data printouts, etc.
2. Expedited reports. Most examiners will provide customers with a written report in 3 to 5 days following an exam. Some customers may be interested in having the report expedited – within 24 hours for example – for an additional fee ($25 to $50 is typical).
3. Polygrams. Charts are generally not included with the report, so many examiners offer these to clients for a fee ($50 to $100 per set is typical).
4. Recordings. Many examiners will provide audio or video recordings of the exam for an additional fee ($50 to $100 is typical).
5. Prison exams. Most examiners charge extra for the inconvenience and extra time requirements of testing in prison facilities ($100 to $300 is typical).
6. Second exam discount. Many clients would like to be able to test more than one person but are limited by budget and often only order one test. By offering a significant discount for the second exam – if done on the same day as the first – you can bring in more business. Remember that GPN’s referral fee is due on the second exam as well, even if it is collected by the examiner directly.
U. GLOBAL RESPONSE TEAM
This elite group of GPN members stands at the ready to travel anywhere in the world to provide testing to government agencies and private concerns. The GRT was formed in 2016 when we were asked to provide a team of 10 examiners to the Jamaican government to screen 200 of their police officer candidates. To qualify for membership on this team, you must have a valid passport and be able/willing to travel to any country that desires to use our services. We bid each contract individually, so fees will vary. Travel expenses and lodging will always be included. Each member must sign a 5 year non-compete agreement. Note: Intern members are not eligible to belong to the GRT.
V. TEST CANCELLATION POLICY
GPN has a published cancellation policy on its web site that all clients must agree to during the online registration process. This policy requires the client to give examiners at least 24 hours notice of any appointment cancellations or the examiner is entitled to collect the balance of the exam fee from the client. GPN also emails each client a confirmation which reiterates this policy. Unfortunately, some Members find this policy difficult to enforce, so here are some suggestions.
When you schedule an appointment with a client, remind them of the cancellation policy both verbally and in writing. When you call or write to the client to remind them of their upcoming appointment, remind them once more of this policy and make sure they understand and agree to it. If a test is cancelled with less than 24 hours notice (including no shows) ask the client how they would like to pay for the balance of the exam. While collecting this fee may be problematic in some cases, you should be able to collect the balance a good percentage of the time. Since the client has already paid two deposits for the exam, they will be more likely to show up for a scheduled exam. We strongly encourage Members to collect this second deposit (reservation fee) to further commit the client to the appointment and reduce the potential financial loss of a missed appointment.
Particularly in the case of no shows and last minute cancellations, accepting credit and debit cards is often the only way an examiner will ever hope to collect a fee.
W. POLYGRAPH SAMPLE FORMS AVAILABLE
Please visit the “Examiner Forms” page of the GPN web site for sample release forms, report forms, EPPA request forms, medical release forms, and more.
X. GPN’S ANTI-FRAUD PROGRAM
Polygraph fraud is rampant in the United States. We are competing with so-called examiners who never attended polygraph school, and some of these individuals are branching out by training other people to be examiners. When an examiner has no training, he or she completes solely by price. The public, for the most part, can’t tell the difference until it’s too late. Private examiners are losing hundreds of thousands of dollars to these frauds every year, and the clients are paying the price as well in terms of invalid exams.
We can’t compete with these frauds by price. No legitimate examiner can make a living charging $150 per test. The solution to combating fraud is education. We must educate potential customers about the existence of fraud and how to detect and avoid it. The best way to accomplish this is on the FRONT PAGE of your web site. Every examiner should have a web site, and every front page of every polygraph web site should have a warning and a link to more detailed instructions about how to avoid the untrained examiners. If you are not warning your web site visitors about polygraph fraud, you are part of the problem. Contact me for help with this if you need to, or simply install a link to our “Avoid Fraud” page.
In addition, every member should address the “fraud” problem in every email sent to every potential client so these individuals can be aware of the problem and avoid being defrauded.
Y. INTERNSHIP PROGRAM
GPN now offers internships to examiners who have completed primary polygraph training but have not yet administered the 100 exams required to become full GPN members. These interns will be under the direct supervision of Michael Martin. If you know of anyone who wishes to become a GPN intern please let us know. Note that interships are handled remotely and do not meet licensing requirements in states that require a license.
Z. HOW TO INCREASE REFERRALS
This information can now be found under “Tips” on the main page of your Member portal.